Spirent Customer Service Center: How to take advantage of the Spirent CSC


Doc ID    SOL10413
Version:    11.0
Status:    Published
Published date:    03/22/2016
Created Date:    07/06/2011
 

Objective/Summary

The Spirent Customer Service Center (CSC) has many useful features to help you use your Spirent products and solutions more effectively. We've tried to make using the CSC as easy as possible, and offer some tips that can further improve your experience.

Procedure

Our goal with the CSC is to make it your first stop in seeking the answers that will help you get the most out of the Spirent products and solutions you have in your labs and networks. We've made the system easy to use, and for our current frequent visitors, you will find many familiar features, like Downloads and Service Request management.

Search the Knowledge Base

Searching the KB is simple-- just enter your search into the "Knowledge Base Search" box on the main KB page. To return to the Knowledge Base main page, click on the "Knowledge Base" tab from anywhere in the CSC.

Check out our Search Tips and Tricks to help improve your searches on the KB.

Subscribe to Content

The CSC offers many ways to subscribe to content on the Knowledge Base, from a single document all the way to entire categories of content. You will receive emails with details on new or updated content, based on the subscriptions your create. Please note that you need a valid CSC account in order to subscribe to content. You can also read more about how to work with subscriptions.

Open a Service Request with Spirent Support Services

After signing-in to the CSC, users with a current support entitlement can open Service Requests (SRs) with Spirent Support Services. Just click on the "Open a Service Request" link on Cases tab (more details about opening SRs). To manage your current SRs, click the "My Cases " tab (more details about managing SRs).

Downloads of Software and Firmware Updates

Downloads are available from the "Downloads" tab, which appears after you login for most users, and offer various product software and hardware/firmware updates (more details about downloads).

Feedback Welcome and Appreciated

Finally, we encourage you to leave feedback about how the new CSC and Knowledge Base are working for you. We have plenty of places for you to offer ideas, ratings and suggestions. You have our commitment that we will read your suggestions and use the feedback to continue improving what we provide to you, our valued customer.

Notes

enlightenedPlease note: we offer plenty of content to our visitors without having to sign in, but if you have a valid CSC user account and password, we encourage you to sign in, as it opens up very useful content and features such as documentation, downloads, subscriptions and SR management. Follow these steps to sign up as a new user.

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